Refund policy

Refund & Return Policy

Thank you for shopping at WD3D Print Shop. Because our products are custom-manufactured to order with precise engineering requirements, we maintain a strict No Returns policy.

All Sales Are Final

• We do not accept returns or exchanges, and we do not offer refunds for buyer’s remorse, change of mind, or shipping delays.

• Customers are entirely responsible for ensuring all measurements and equipment compatibility are verified before placing an order. We cannot issue refunds or returns for incorrect dimensions provided to us.

• While we provide free consultations to help analyze your project's technical specifications, we do not offer standalone replacement parts.

Damaged or Defective Items

• The only exception to our final sale policy is if an item arrives damaged during transit or features a critical manufacturing defect that prevents it from functioning.

• If your item is defective or damaged upon arrival, you must contact us within 7 days of delivery.

• Please email us your order number along with clear photographs of both the shipping packaging and the damaged product so we can evaluate the issue and arrange for a replacement.

Cancellations

• You may cancel your order for a full refund at any time until the shipping label is printed and the order is marked as fulfilled.

• Once a shipping label has been generated and fulfillment is complete, the order is locked into our system and can no longer be canceled, changed, or refunded.